Policies

BUYING POLICY:

  1. There are zero hidden charges when you make a purchase on Palak Notes. The prices listed for all the items are final and all-inclusive. The prices you see on the product page is exactly what you pay.

You may use credit cards/ debit cards, COD to make purchase. Payments can be done safely and securely.


EXCHANGE POLICY : 

  1. Only outerbox in damaged during transit but the inner seal of the bottle is intact; Your product is not applicable to return.
  2. If you have received a damaged bottle (seal is broken, product is contaminated, product is expired, wrong product) you are entitled to 100% refund after sharing pictures. 

RETURN POLICY

  1. Nutrition: Product should be received in original packaging and sealed condition. Opened or unused boxes will not be accepted as return. For issues like stomach upset, headache, flavour like/ dislike, products would not be applicable to return. Please consult doctor or nutritionist before buying the product. 
  2. All items to be returned or exchanged must be unused and in their original condition with all packaging intact. 
  3. In case you have purchased an item which has a combo offer or discount and then you have to return both the items. 
  4. 14 day return policy. 

SHIPPING POLICY

  1. Shipping charges may apply on different products. Charges will be mentioned on the product page along with other product details. 
  2. Shop for minimum of Rs 2500 to avail free shipping across India.
  3. Your product will be delivered to you within 7-10 business days or it may take more time due to COVID-19 situation.

CANCELLATION POLICY

  1. If the order(s) are not shipped yet , you can cancel the order anytime. 
  2. If user cancel the order after buying and payment is already done; we will charge him shipping cost and will return remaining amount. 

COD POLICY:

  1. After the COVID-19 situation, government is requesting people to try avoiding cash transaction, So there are chances many courier partners won’t accept the COD. So for being on the safer side always choose prepaid option and try avoiding Cash on Delivery